Refund policy

Return Policy

We want you to be 100% happy with your eyewear. With our 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked.

Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A replacement pair will only be issued if there are clear defects in material and workmanship.

Note: Both warranties do not cover damage and/or return requests caused by accidents, negligence, or improper care. A shipping fee may apply for one-time replacement.

Return Procedure

1. Making a return is easy! First, contact us via email or call. Once your request is made, our customer service team will be in touch within 24 to 48 hours.
2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number.
3. You'll receive a refund once the return is received in unused condition. Or, if you chose the replacement option, we'll ship your new eyewear!

If you prefer, you can also initiate a return by calling our customer service team at (470) 444-1474 or emailing us at washingtonfamilyeyecare@hotmail.com.

Important Notes

1. Frame Masters Eyewear Credits and replacements are nonrefundable.
2. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, so we can initiate the refund, credit transaction or replacement.
3. The customer is entitled to send one request to reorder the same item for one order. The next request for a different item in the same order can be sent again after the previous request is closed.
5. Each item is entitled to a one-time, no-questions-asked return for either a one-time replacement or a full refund — not including shipping fee — or product exchange of equal or lesser value within 14 days.
6. Frame Masters Eyewear reserves the right to make changes to, or cancel, return requests at any time.

Valid Prescription Required

You hereby certify that you have a valid prescription for the eyeglasses that you are ordering. You represent and warrant to My Saviours Grace LLC dba Frame Masters Eyewear by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care provider's suggested regime. You understand that we will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.

Color and Product Description

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.

Delivery

Deliveries will be as soon as possible to the address on your order and are "best effort" based. Subject to delays outside our control, the overall delivery period will not exceed 30 days.

Cooling-off Period

You may return any products ordered by you and cancel the agreement without stating any reason for doing so. If you return the products, you are obliged to comply with the requirement of our Returns Policy. You must return all the products in the resealable packaging provided with them. Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage.

Warranty

We guarantee the quality of our frames, lenses, and coatings. If you experience a manufacturing defect within 365 days of delivery, simply contact us at Frame Masters Eyewear for a free return label to facilitate a replacement or exchange. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damage caused by sudden force or impact.

How to Measure Your Pupillary Distance (PD)

What is Pupillary Distance?

Pupillary distance (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. The average adult’s PD is between 54-74 mm; kids' are between 43-58 mm. Your eye doctor will usually measure your PD during an eye exam. However, if it was not given to you, the below 5 steps will help you measure it yourself.

How to Measure Your PD?

Stand 8 in. away from a mirror.Hold a ruler against your brow.Close your right eye then align the ruler’s 0 mm with the center of your left pupil.Look straight then close your left eye and open your right eye.The mm line that lines up to the center of your right pupil is your PD.

Armed with your PD and prescription, you can shop to find your perfect pair of glasses.

How long do I have to wait for my glasses after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

Our Products

Our frames can be customized with a large variety of high-quality lenses. We stand by our products by offering a 14-Day Fit & Style Guarantee and a 12-month product guarantee with every pair of glasses we sell. 95% of our customers are satisfied with our products.

Thank you for your interest in Frame Masters Eyewear.